Returns & Exchanges

Need to return an item or all of your order? No worries! We have a 7-day Risk-Free Return Policy. Just follow the return instructions on your invoice that was shipped with your order. Please ensure all original tags are still attached.

 

To return to Flomotion

 

Please follow these steps to help us process your return in a timely manner:

1. Please contact us to obtain a Return Authorization Form. You may email us at store@flomotion.com or give us a call at (386) 626-4303

2. Determine the “Reason Code” from the key below and include a code for each item, then place the completed form inside of your package.

Code Reason
1 The item I received is damaged                                        
2 The item I received is not the item I ordered
3 The item I received is too small
4 I am not satisfied with the item I ordered

*Please give us a call if none of these describe your reason for return (386) 626-4303

 

3. Package the item/items and send them to our warehouse address below:

Flomotion
ATTN: RETURNS
1560 Jessie St
Jacksonville, FL 32206

 

Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 1-2 weeks for your return to be processed. Also, be aware that if you are requesting a refund, your credit card company may require an additional 3-7 days to post the credit to your account. We will send you a confirmation email once it has been processed by our warehouse.

 

 

FAQ

 

Can I exchange an item?

We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement at www.flomotion.com

 

Do I have to cover the cost of return shipping?

Yes, you are required to pay the return shipping for all returns. Contact us for exceptions. 

 

Can I return an item that I purchased at a wholesale retailer?

Sorry, but we only accept returns on product that was purchased through www.flomotion.com

 

Can I return an item that I received 2 weeks ago?

Sorry, but we only accept returns on products received within 7-days. 

 

Can I return an item that got ruined in the wash?

Sorry, but we only accept returns that are unwashed and unworn.

 

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use.

 

WHAT IF I DO NOT RECEIVE MY ENTIRE ORDER?

If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items and you will only be charged for the product that has been shipped to you.

 

VIEWING ORDERS

You can view your orders online and check on their status by logging into your account here