Please follow these steps to help us process your return in a timely manner:
1. Please contact us to obtain a Return Authorization Form. You may email us at firstname.lastname@example.org or give us a call at (386) 626-4303
2. Determine the “Reason Code” from the key below and include a code for each item, then place the completed form inside of your package.
|1||The item I received is damaged|
|2||The item I received is not the item I ordered|
|3||The item I received is too small|
|4||I am not satisfied with the item I ordered|
*Please give us a call if none of these describe your reason for return (386) 626-4303
3. Package the item/items and send them to our warehouse address below:
1560 Jessie St
Jacksonville, FL 32206
Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 1-2 weeks for your return to be processed. Also, be aware that if you are requesting a refund, your credit card company may require an additional 3-7 days to post the credit to your account. We will send you a confirmation email once it has been processed by our warehouse.
We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement at www.flomotion.com
Yes, you are required to pay the return shipping for all returns. Contact us for exceptions.
Sorry, but we only accept returns on product that was purchased through www.flomotion.com
Sorry, but we only accept returns on products received within 7-days.
Sorry, but we only accept returns that are unwashed and unworn.
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use.
If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items and you will only be charged for the product that has been shipped to you.
You can view your orders online and check on their status by logging into your account here